Shipping Policy

Effective Date: 14 October 2026
Website: https://vayanasakhi.com/

1. Introduction

Welcome to Vayanasakhi. We are committed to delivering your favourite books safely and efficiently. This Shipping Policy explains how orders placed through our website, vayanasakhi.com, are processed, shipped, and delivered.

By placing an order on our website, you acknowledge this policy, subject to your rights under applicable law.

2. Shipping Locations

Vayanasakhi aims to deliver books to serviceable locations within India.

Delivery availability may depend on the destination address and the coverage provided by our shipping partners. If delivery to your location is unavailable, we will inform you where reasonably possible and discuss the available options.

International shipping, if offered, may be subject to separate delivery charges, customs duties, taxes, and import requirements.

3. Order Processing Time

Orders are generally processed after successful order confirmation and payment verification, where applicable.

Order processing includes verifying the order, checking product availability, packing the books, and preparing the shipment.

Processing times may vary depending on product availability, order volume, public holidays, and other operational circumstances.

If an item is unavailable or an unexpected delay occurs, we will make reasonable efforts to notify you.

4. Estimated Delivery Time

Delivery times depend on the destination, courier service, and other logistical factors.

As a general estimate, domestic orders may take approximately 3–10 business days after dispatch. This is an indicative timeframe, not a guaranteed delivery commitment.

Deliveries to remote locations or areas with limited courier coverage may take longer.

The estimated delivery timeframe communicated during checkout or through an order notification will take precedence where applicable.

5. Shipping Charges

Shipping charges, if applicable, will be displayed during checkout or communicated before the order is confirmed.

The amount may vary depending on:

  • Delivery location

  • Order weight and dimensions

  • Number of items purchased

  • Shipping method selected

  • Applicable promotional offers

If free shipping is offered, the eligibility conditions will be displayed with the relevant promotion or at checkout.

Customers are responsible for reviewing the final order total before completing their purchase.

6. Order Confirmation and Tracking

After placing an order, you may receive an order confirmation through the contact details provided at checkout.

Where tracking is available, tracking details may be shared by email, SMS, or another available communication channel.

Tracking updates are provided by the relevant shipping partner and may not appear immediately after dispatch.

If you have not received tracking details or require assistance with your shipment, please contact us with your order number.

7. Delivery Address and Contact Information

Customers are responsible for providing accurate and complete shipping details, including:

  • Recipient’s full name

  • Complete delivery address

  • City, state, and PIN code

  • Valid phone number

  • Any additional delivery instructions, where supported

Vayanasakhi cannot guarantee successful delivery when incorrect or incomplete information is provided. If an address correction is needed, contact us as soon as possible.

Address changes may not be possible once an order has been dispatched.

8. Delivery Attempts and Failed Deliveries

Our shipping partners may make one or more delivery attempts according to their operational policies.

Delivery may fail because of an incorrect address, an unavailable recipient, an unreachable phone number, restricted access, or other circumstances.

If an order is returned to us because delivery could not be completed, we will contact the customer where reasonably possible to determine the next steps.

Additional shipping charges may apply to reshipment where permitted by law and communicated to the customer in advance.

9. Delayed or Missing Shipments

Although we make reasonable efforts to ensure timely delivery, delays may occur because of weather conditions, transport disruptions, public holidays, courier capacity, regional restrictions, or other circumstances beyond our reasonable control.

If your order has not arrived within the expected delivery timeframe, please contact us so that we can review the available tracking information and coordinate with the shipping partner.

If a shipment is confirmed lost or remains undelivered, we will work with you to determine an appropriate resolution in accordance with applicable law and our Refund and Returns Policy.

10. Damaged or Incorrect Deliveries

Please inspect your order when it arrives.

If you receive a damaged book, a defective item, or a product different from what you ordered, contact us within 7 days of delivery, where reasonably possible.

Please provide:

  • Your order number

  • A description of the issue

  • Clear photographs of the item and packaging, where relevant

We will review the request and, where appropriate, arrange a replacement, refund, or other suitable remedy.

The reporting period above does not limit any mandatory rights available under applicable law.

11. Order Cancellation Before Dispatch

If you wish to cancel an order, please contact us as soon as possible.

Cancellation requests may be accepted if the order has not yet been dispatched. Once an order has been shipped, cancellation may no longer be possible, and the applicable return procedure may need to be followed.

Approved cancellations and refunds will be handled in accordance with our Refund and Returns Policy and applicable law.

12. Cash on Delivery

Cash on Delivery (COD) may be available for eligible orders and delivery locations if this payment option is enabled on our website.

Availability, order limits, and any applicable conditions will be displayed during checkout.

Customers selecting COD are expected to provide accurate contact details and be available to receive and pay for their orders upon delivery.

13. Customs Duties and International Orders

If international shipping is offered, the customer may be responsible for applicable customs duties, import taxes, and other charges imposed by the destination country, unless otherwise stated at checkout.

International deliveries may be subject to customs inspections, documentation requirements, and additional delays.

Customers should check their local import regulations before placing an international order.

14. Contact Us

For questions about shipping, delivery delays, tracking, or damaged shipments, please contact Vayanasakhi.

Website: https://vayanasakhi.com/
Email: info@vayanasakhi.in
Phone: +91 81138 05723
Location: Kerala, India

Please include your order number in all shipment-related enquiries so that we can assist you efficiently.

Vayanasakhi reserves the right to update this Shipping Policy when necessary. Any updates will be published on this page, subject to applicable law and existing customer rights.