Refund and Returns Policy

Effective Date: 14 October 2026
Website: https://vayanasakhi.com/

1. Overview

At Vayanasakhi, we strive to provide our customers with a smooth and satisfying shopping experience. We take care to ensure that books are properly packed and delivered in good condition.

This Refund and Returns Policy explains the conditions under which customers may request a return, replacement, or refund for purchases made through our website.

By placing an order on Vayanasakhi, you agree to the terms outlined below.

2. Eligibility for Returns

We accept return requests when a book or product meets one or more of the following conditions:

  • The book was received damaged.

  • The book received is defective or materially misprinted.

  • The wrong book or product was delivered.

  • The order contains a missing item or another fulfilment error attributable to us.

To be eligible, the item should generally be unused, in its original condition, and accompanied by the order number or proof of purchase. These requirements will not override any rights available to customers under applicable law.

Returns for reasons such as a change of mind, accidental ordering, or dissatisfaction with the content of a correctly supplied book may not be accepted unless otherwise required by law or expressly approved by Vayanasakhi.

3. Return Request Timeframe

Customers should contact us within 7 days of receiving their order to report damaged, defective, incorrect, or missing items.

Please include your order number, a description of the issue, and clear photographs of the item and packaging where relevant.

We recommend retaining the original packaging until the request has been reviewed.

The above reporting period does not limit any mandatory consumer rights or remedies available under applicable law.

4. Non-Returnable Items

Unless required by applicable law, the following items may not be eligible for return:

  • Books that have been used, written in, marked, or damaged after delivery by the customer.

  • Books with missing pages, covers, or other components due to customer handling.

  • Items damaged because of improper storage or use after delivery.

  • Products returned without prior approval, where approval is reasonably required to arrange the return.

  • Correctly supplied products returned solely because the customer changed their mind.

This section does not exclude returns or remedies for defective, damaged, incorrect, or misrepresented products where required by law.

5. Damaged, Defective, or Incorrect Orders

If you receive a damaged, defective, or incorrect book, please contact us as soon as possible.

After reviewing your request, we may offer an appropriate resolution, which may include:

  • A replacement for the affected item, subject to availability.

  • A refund for the eligible item.

  • Another mutually agreed resolution where appropriate.

We may request photographs or other reasonable evidence to verify the issue. If the requested replacement is unavailable, we will discuss the available refund or other lawful remedy with you.

6. How to Request a Return

To initiate a return or report an issue, follow these steps:

  1. Contact us using the email address or phone number provided in the Contact Us section.

  2. Provide your order number and the date you received the order.

  3. Explain the reason for your request.

  4. Attach clear photographs if the item is damaged, defective, or incorrect.

  5. Wait for our instructions before sending an item back.

We will review your request and communicate the next steps. Please do not send items to an address that has not been confirmed by our team.

7. Return Shipping Costs

For returns arising from an error on our part, such as an incorrect item or a qualifying damaged or defective product, Vayanasakhi will arrange or reimburse reasonable return shipping costs as appropriate.

For other approved returns, the customer may be responsible for return shipping costs, subject to applicable law and the terms agreed at the time of purchase.

Original shipping charges, where applicable, will be handled in accordance with the circumstances of the return and applicable legal requirements.

8. Refund Processing

Once a return or refund request has been reviewed and approved, we will notify you of the outcome.

Approved refunds will generally be issued to the original payment method where possible. If that is not feasible, an alternative lawful method may be arranged with the customer.

We aim to initiate approved refunds within 7–10 business days of approval. The time required for the refunded amount to appear in your account may depend on your bank, card issuer, or payment service provider.

Where an order was paid for using cash on delivery or another payment method that does not support a direct reversal, we will coordinate an appropriate refund method with the customer.

9. Order Cancellation

Customers who wish to cancel an order should contact us as soon as possible.

Cancellation requests may be accepted if the order has not yet been dispatched. Once an order has been shipped, cancellation may no longer be possible, and the applicable return procedure may need to be followed.

If an order is successfully cancelled before dispatch, any payment already collected will be refunded in accordance with this policy and applicable law.

Nothing in this section limits cancellation or refund rights that may be available under applicable law.

10. Missing or Delayed Orders

If your order has not arrived within the expected delivery period, please contact us with your order number.

We will review the available shipment information and, where appropriate, coordinate with the delivery service to investigate the delay or missing shipment.

Depending on the outcome, we may arrange a replacement or refund in accordance with applicable law and the circumstances of the order.

11. Exchanges

Exchanges may be offered for damaged, defective, or incorrectly delivered books, subject to availability.

If the same book is unavailable, we will discuss an appropriate alternative or refund with you.

Please contact us before returning an item so that we can provide the correct instructions.

12. Contact Us

For questions about returns, refunds, cancellations, or exchanges, please contact Vayanasakhi.

Website: https://vayanasakhi.com/
Email: info@vayanasakhi.in
Phone: +91 81138 05723
Location: Kerala, India

Please include your order number in all order-related enquiries so that we can assist you more efficiently.

Important: This policy is intended to provide general information about our returns and refunds process. It does not remove or restrict any mandatory rights or remedies available to customers under applicable consumer-protection laws.