Privacy Policy

Effective Date: 14 October 2026
Website: https://vayanasakhi.com/

1. Introduction

Welcome to Vayanasakhi. We value your privacy and are committed to protecting the personal information you share with us when using our website, vayanasakhi.com.

This Privacy Policy explains how we collect, use, store, disclose, and protect your information when you browse our website, purchase books, create an account, add items to your wishlist, or contact us.

By accessing or using our website, you acknowledge that you have read this Privacy Policy. We encourage you to review it carefully before using our services.

2. Information We Collect

We may collect the following categories of information when you use our website.

A. Personal Information

When you create an account, place an order, or contact us, we may collect:

  • Full name

  • Email address

  • Phone number

  • Billing address

  • Shipping or delivery address

  • Account login information

  • Other information you voluntarily provide through contact forms or customer support communications

B. Order and Transaction Information

When you purchase books through our website, we may collect information relating to your orders, including:

  • Books and products purchased

  • Order number and order history

  • Billing and delivery details

  • Payment status and transaction references

  • Shipping and delivery information

Payments may be processed through third-party payment service providers. We do not intend to store complete payment card details on our own servers.

C. Technical and Usage Information

When you visit our website, certain information may be collected automatically, including:

  • IP address

  • Browser type and version

  • Device and operating system information

  • Pages visited and browsing activity

  • Date, time, and duration of visits

  • Referring website or source

This information may be collected through website hosting services, security tools, cookies, and other technologies, depending on the features enabled on our website.

3. How We Use Your Information

We may use your information for the following purposes:

  • To process, confirm, and fulfil orders for books and other products

  • To arrange shipping and delivery

  • To create and manage customer accounts

  • To maintain shopping carts and wishlists

  • To respond to questions, enquiries, complaints, and support requests

  • To send order confirmations, delivery updates, and other service-related communications

  • To improve our website, products, and customer experience

  • To detect fraud, prevent unauthorised activity, and maintain website security

  • To comply with applicable legal, tax, accounting, and regulatory obligations

  • To send promotional communications where permitted by law and, where required, with your consent

You may opt out of promotional communications at any time. Essential messages relating to your orders or account may still be sent when necessary.

4. Cookies and Similar Technologies

Our website may use cookies and similar technologies to support essential website functions and improve your browsing experience.

Cookies may be used to:

  • Keep products in your shopping cart

  • Maintain login sessions and account preferences

  • Support wishlist and other shopping features

  • Understand website traffic and performance, if analytics tools are enabled

  • Improve website functionality and security

You can manage or disable cookies through your browser settings. However, disabling certain cookies may affect shopping cart functionality, account access, or other website features.

Where legally required, we will seek consent before using non-essential cookies or similar technologies.

5. Sharing of Information

We do not sell your personal information to third parties.

We may share relevant information with trusted third parties when necessary to operate our website and fulfil your requests, including:

  • Payment service providers: To process payments and verify transactions.

  • Delivery and logistics providers: To deliver purchased books to your address.

  • Website hosting and technical service providers: To maintain, secure, and operate our website.

  • Website functionality providers: Such as tools used for account management, security, customer support, or analytics, if enabled.

  • Professional advisers: Such as accountants, auditors, or legal advisers, where reasonably necessary.

  • Government and regulatory authorities: Where disclosure is required by applicable law or a lawful order.

Third parties receiving information for service delivery are expected to handle it in accordance with their applicable obligations and the purposes for which it was shared.

6. Third-Party Websites and Services

Our website may contain links to external websites, social media platforms, payment services, or other third-party services.

We are not responsible for the privacy practices, security, or content of websites that we do not operate. When you visit a third-party website or use its services, its own privacy policy and terms may apply.

We recommend reviewing the relevant third-party privacy policies before providing personal information.

7. Data Retention

We retain personal information only for as long as reasonably necessary to fulfil the purposes described in this policy, including processing orders, maintaining accounts, resolving disputes, preventing fraud, and meeting applicable legal and accounting requirements.

Order and transaction records may be retained for the period required by applicable law.

When information is no longer required, we will take reasonable steps to delete it, anonymise it, or securely dispose of it, subject to legal and operational requirements.

8. Data Security

We take reasonable technical and organisational measures to protect personal information against unauthorised access, disclosure, alteration, loss, or misuse.

However, no method of transmission over the internet or electronic storage is completely secure. While we work to protect your information, we cannot guarantee absolute security.

You are responsible for keeping your account credentials confidential and notifying us if you suspect unauthorised access to your account.

9. Your Privacy Rights and Choices

Subject to applicable law, you may have the right to:

  • Request access to personal information we hold about you.

  • Request correction of inaccurate or incomplete information.

  • Request deletion of personal information where legally permitted.

  • Withdraw consent where processing is based on consent.

  • Opt out of promotional emails or other marketing communications.

  • Raise questions or complaints about how your information is handled.

To exercise these rights, please contact us using the details provided in the Contact Us section below. We may need to verify your identity before processing certain requests.

Some information may need to be retained to fulfil orders, meet legal obligations, or establish and defend legal claims.

10. Children’s Privacy

Our website is intended for general readers and customers. We do not knowingly collect personal information from children in circumstances where parental consent or other safeguards are required by applicable law.

If you believe a child has provided personal information inappropriately, please contact us so that we can review the matter and take appropriate action.

11. International Data Processing

Some of our service providers may process or store information on servers located outside your state or country.

Where personal information is transferred across borders, we will take steps required by applicable law to ensure that the information receives appropriate protection.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our website, business practices, technology, or legal requirements.

Any updated version will be published on this page with a revised effective date. We encourage you to review this page periodically to remain informed about how we handle personal information.

13. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact Vayanasakhi using the details below.

Website: https://vayanasakhi.com/
Email: info@vayanasakhi.in
Phone: +91 81138 05723
Location: Kerala, India

We will review privacy-related enquiries and respond within a reasonable period, subject to applicable legal requirements.

By using Vayanasakhi, you acknowledge this Privacy Policy and the practices described in it, subject to any consent requirements and rights provided by applicable law.